Refund policy: all sales are final
Happy Hour Hunter is instant digital access. The map opens the moment you pay, so we do not give refunds. This is shown next to every buy button and again at checkout, above the Pay button, before you pay.
Our policy
It is our policy not to give refunds, credits or exchanges on purchases of Happy Hour Hunter access. This applies at any time after purchase, whether or not you used the map, and to purchases made with a promo code or at a launch or sale price. There are no return fees because there is nothing to return. The purchase is a one-time payment for 30 days of access on up to 2devices; it doesn’t renew, so there is nothing to cancel either.
Why
What you buy is delivered in full, instantly: the whole map, updated daily during your 30 days. Once it has been opened it can’t be returned, and giving refunds after the fact would mean the price has to go up for everyone else.
The two exceptions
- You paid but didn’t get access, or you were charged twice. Email hello@hourhunter.com within 7 days of the charge with the email you paid with. We’ll grant the access, or refund the duplicate charge to the original payment method within 10 business days.
- We shut the service down. If we permanently discontinue Happy Hour Hunter before your paid period ends, we refund the unused part of your 30 days, pro rata, to the original payment method.
A deal was wrong?
Bars change menus without telling anyone. That’s why every deal is re-checked against the bar’s own menu or website and removed if it can’t be confirmed. If a deal is wrong when you get there, tap “Something wrong with this deal?” on the card: it is re-checked that night and repeat reports hide it. A wrong or withdrawn deal is not grounds for a refund; the deals are the bars’ own offers, which they can change or end at any time (see the Terms, section 6).
Before you dispute a charge with your bank
Please email hello@hourhunter.com first; we answer within one business day and can usually fix a login or access problem the same day. If a chargeback is filed anyway, we provide Stripe and your bank with the purchase record, the “all sales final” notice you were shown at checkout, and the access and login records (including device and IP details) showing that the map was delivered. An account with a chargeback loses access.
Buyers in the EU, EEA or UK
By completing checkout you expressly request that we supply the digital content (access to the map) immediately, before the 14-day withdrawal period ends, and you acknowledge that you thereby lose your right of withdrawal or cancellation once access begins (Directive 2011/83/EU, Article 16(m); UK Consumer Contracts Regulations 2013, regulation 37).
Proof of purchase and a written copy
The receipt Stripe emails you at purchase is your proof of purchase. You are entitled to a written copy of this refund policy on request: email hello@hourhunter.com and we’ll send it. This policy is also part of our Terms of Service.